melbet aff Privacy Policy

2.1 Information Provided Directly

Information you provide when registering an account on melbet aff is collected. This includes:

• Full name and date of birth
• Mobile number and email address
• Postal address
• National ID or passport number (for identity verification)
• Payment method details (such as bKash, Nagad, Rocket or Upay account numbers)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through technical means:

• IP address and device type
• Browser version and operating system
• Login time and date
• Information on which pages you visited and for how long
• Game session data, bet amounts and transaction history

2.3 Information Collected via Support

If you contact our 24/7 live chat or email support, information provided during that conversation may also be stored — primarily to improve service quality and resolve disputes.

3.1 Service Operations

melbet aff uses your information to create and manage accounts, process transactions and maintain gaming services. Verifying your identity and providing secure account access are part of this process.

3.2 Communication and Notifications

Using your mobile number or email, we may send the following messages:

• Transaction confirmations and OTPs
• Account security alerts
• Promotional offers and bonus updates (you can opt out of these messages at any time)
• Notifications about important service changes

3.3 Fraud Prevention and Compliance

We use your information to detect suspicious transactions, prevent multiple account use and maintain platform security. User behaviour is monitored in accordance with our Responsible Gaming Policy so that timely support can be provided if anyone shows signs of problem gambling.

3.4 Analysis and Improvement

Aggregated statistical data is analysed to improve platform performance and refine the user experience. No individual is identified in this analysis.

4.1 Disclosure Under Limited Conditions

melbet aff does not sell your personal information to third parties. However, information may be disclosed in the following specific circumstances:

• Payment Processors: Information necessary to complete transactions through payment methods such as bKash, Nagad, Rocket and Upay is shared with the relevant service providers.
• Technology Partners: Game providers (such as Pragmatic Play, Evolution, JILI) receive limited information to manage sessions — they do not receive full account details.
• Legal Requirements: Information may be provided upon a lawful request from a competent authority.
• Fraud Investigations: In cases of serious irregularities, cooperation with investigative agencies may be required.

4.2 What Is Never Done

Your name, ID number, payment details or gaming history are never provided to advertising agencies or third-party marketers. No information is given to third parties for commercial purposes without your consent.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. melbet aff uses cookies for the following purposes:

• Keeping your login session active
• Remembering language and preference settings
• Improving page loading speed
• Managing session tokens for security verification

5.2 Cookie Controls

You can delete cookies or block new ones at any time from your browser settings. Keep in mind that disabling essential cookies may disrupt core functions such as login and transactions.

If third-party analytics cookies are used, you will be separately informed on your first visit and your consent will be requested.

7.1 Retention Policy

All necessary information is retained for as long as your account is active. Even after an account is closed, some information may be kept for a defined period for the following reasons:

• Financial transaction records — for accounting and dispute resolution
• Identity verification documents — for security and compliance
• Support chat history — for service quality improvement

7.2 Data Deletion Requests

Once the defined retention period has ended, or if you make a written request, your personal information will be securely deleted, unless retention is required by law. Deletion requests can be made through our support channels.

8.1 Right to Access Information

You may ask us at any time what information we hold about you. We will provide full details in response to such a request.

8.2 Right to Correct Information

If any of your stored information is incorrect, you may request a correction. Our support team will update the information after the necessary verification.

8.3 Right to Object to Processing

You may withdraw your consent to marketing communications at any time. However, please note that if you object to the processing of information that is essential to running the service, it may not be possible to keep your account active.

8.4 Right to Data Portability

You may request a copy of your personal information from us in a structured digital format. This request can be made through support and will be fulfilled after verification.

9.1 Age Restriction

melbet aff strictly follows a 21+ age policy. Information of anyone under 21 years of age is not knowingly collected. Age is verified at the time of account registration, and a national ID or birth certificate may be requested if needed.

9.2 Unintentional Registration

If a minor has created an account by mistake and this comes to our attention or is reported by a guardian, that account will be closed immediately and any collected information will be deleted.

10.1 Payment Information Processing

bKash, Nagad, Rocket and Upay are used for deposits and withdrawals. When transactions are processed through these mobile banking methods, the required information passes directly through each provider's own security systems.

10.2 Card Information Storage Prohibited

We do not store any bank card numbers, CVV codes or PINs. Mobile wallet PINs or passwords are not kept in our system either — session data is erased once each transaction is complete.

10.3 Transaction History

Your deposit and withdrawal history can be viewed within your account. These records are useful for keeping track of your own finances and for resolving any disputes. The minimum deposit is ৳300 and withdrawals are generally completed within 15 minutes to 2 hours.

11.1 Process for Changes

melbet aff reserves the right to update this privacy policy at any time. For significant changes, you will be notified in advance via your registered mobile number or email. The date of the change will be shown at the top of this page next to the last updated notice.

11.2 Continued Use Means Consent

If you continue using the platform after a policy change, you will be considered to have agreed to the updated policy. If you do not agree to a change, you may request that your account be closed.

11.3 Related Policies

This privacy policy is part of our overall legal framework. To understand the full terms of the agreement, please read the Terms & Conditions page, which contains detailed rules on use of the service.