For Ages 21 and Over

Responsible Gambling —
Protect Yourself and Your Family

melbet aff believes that betting is a form of entertainment — it should never be seen as a solution to financial problems. Knowing your limits and seeking help when needed is what responsible gambling looks like.

21+ | You are in control
21+

The minimum age requirement is strictly enforced

The minimum age to open an account and play betting or casino games at melbet aff is 21. We have identity verification measures in place to prevent access by minors. We ask parents and guardians — keep your devices and accounts secure.

The Foundation of Responsible Gambling

Understanding the difference between entertainment and a problem is the first step toward responsible gambling.

Betting and casino games at melbet aff are designed to be an entertaining experience. But that entertainment stays healthy only when it is controlled and planned. Our request to every user — only bet money that, if lost, will not affect your daily life.

People sometimes begin to see betting as a way to recover financial losses — this is a dangerous mindset. Chasing losses by placing more bets almost always makes things worse. If you ever feel that betting is having an unhealthy impact on your life, now is the time to stop.

Attitude and mindset matter

Betting is purely entertainment — not a reliable source of income. Every bet carries the risk of a loss, and no strategy can guarantee consistent wins over the long term. Reading our Terms and Conditions gives you detailed information on bonuses, wagering requirements, and account management — knowing these keeps expectations realistic.

melbet aff keeps every user's information secure, and how personal data is used is clearly stated in our Privacy Policy. Transparency and trustworthiness are the core foundations of our platform.

Answers to common questions about responsible gambling can be found in our FAQ section — it covers setting account limits, self-exclusion, and how to get support in detail.

The role of family members

If someone close to you is struggling with excessive betting, family support is the greatest asset. Talk openly, listen without judgment, and encourage them to seek professional help. Addiction is a mental health condition — it is not a lack of willpower.

Self-Control Tools

melbet aff gives you full control over your own gambling.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately, and increasing it requires a waiting period.

Session Time Limits

Set a limit on how long you play in each session. When the time is up, your account will automatically send an alert and give you the option to end the session.

Temporary Break

Suspend your account temporarily for one day, one week, or one month. During the break, no bets can be placed and no deposits can be made.

Permanent Self-Exclusion

If you feel you need to stay away from betting for the long term, take a permanent self-exclusion. Reconsidering this request requires a minimum waiting period of six months.

Live Chat Support

Contact our 24/7 live chat support to request self-imposed limits or a break. Our team provides support in Bengali and all information is kept confidential.

Activity History

View your betting history, deposits, and withdrawals at any time. This helps you track your own spending and make informed decisions.

To access any of the above, contact us via live chat or email — our team will help you take the right steps.

Recognise the Warning Signs

Recognising the early signs of problem gambling makes it easier to take action in time.

  • You keep placing larger bets to recover lost money — the thought "one more and I'll win" keeps coming back.
  • You are lying to or hiding information from family, friends, or colleagues about your betting.
  • You are spending money set aside for essential expenses like rent, food, or medicine on betting.
  • When you are not betting, you feel restless, irritable, or anxious and cannot focus on your work.
  • Family or friends have expressed concern about your betting, but you are dismissing it.
  • You have tried to stop repeatedly but keep failing and feel you have lost control over yourself.
  • You are sleeping less, your mood is becoming irritable, and tension in your relationships is growing.

If you see two or more of the signs above in yourself or someone close to you, take action without delay. The ways to get help are described below.

Where to Get Help

You do not have to handle this alone — getting the right support is your right.

melbet aff Live Chat and Email

Our support team is available 24 hours a day, 7 days a week in Bengali and English. If you contact live chat about a self-exclusion or limit, action will be taken promptly.

Email: [email protected]

Family and Trusted People

Let a family member or trusted friend know what is going on. The support of people close to you and a safe environment are the most effective help on the road to recovery. Finding the courage to speak up is the hardest part, but also the most important.

Professional Counsellors

Seek professional counselling from a mental health specialist or psychologist. Addiction specialists help without judgment and show you a step-by-step path back to normal life.

melbet aff's Commitment

We believe it is also our responsibility to build a healthy and responsible betting environment. That is why we work to ensure the well-being of every user through self-control tools, measures to prevent underage access, and a support team that is always active. Entertainment is meaningful only when it improves your life — not when it causes harm.

Questions About Responsible Gambling

Common questions and answers — if you have more questions, let us know via live chat.

Yes. Your account balance remains unchanged during a self-exclusion. You cannot place bets or make deposits, but you can withdraw your existing balance. For a permanent self-exclusion, contact the support team and they will process your withdrawal.

Lowering a limit takes effect immediately. Increasing a limit requires a waiting period (cooling-off period) — this is to prevent impulsive decisions. You can request a limit change via live chat or email.

No one under 21 can open an account at melbet aff. If you suspect an underage person is using an account, please contact us immediately via email or live chat. We will investigate and take the necessary action.

Yes, gambling addiction is a recognised mental health condition and it is treatable. Many people have returned to normal life through professional counselling, cognitive-behavioural therapy (CBT), and support groups. Seeking help is a sign of courage, not weakness.

No. A person under self-exclusion cannot open a new account. We use identity verification data to enforce this. That is why self-exclusion is a reliable measure.

You will receive a notification after your set time and be given the option to end the session. To continue playing beyond the set limit, you must actively start a new session — this helps prevent unintentionally long sessions.